Khayelitsha, Cape Town’s biggest township, needs a museum to commemorate the area’s violent history of state-sanctioned racism, political activism and forced evictions. However, the precarious poverty situation in the neighbourhood bears the risk of resistance against any development that may not be seen as an immediate improvement of residents’ living conditions. To address this and other challenges, Formula D interactive devised an alternative approach to museum making. By means of technology tools, service design and interaction design, the project focuses on community engagement and collective oral history recording as a foundation for the new museum.
“…Participatory design is almost a reaction against taking the end-user for granted. We’re saying that there is an embedded or tacit knowledge which the consumer has that will enrich the design process. Designers too can learn something in this relationship. We learn more about the context and the consumer becomes more visually literate, more design conscious. It is actually in our interest as designers to co-create with the consumer, because then they start to appreciate our role and our work even better…”